1. Customized Products
Custom printed, personalized or made-to-order products are generally not eligible for return or exchange simply because the customer changes their mind after approval or production.
2. Customer-Approved Artwork
A return or refund is generally not available for spelling mistakes, incorrect phone numbers, addresses, dates, QR codes, colours, sizes or other content that was supplied or approved by the customer before printing.
3. Production Defect or Incorrect Supply
If an order appears to have a material production defect, substantial printing error attributable to Spark Print, incorrect item, or a significant quantity issue, contact us promptly with photographs and order details so the issue can be reviewed.
4. Damage in Transit
If goods arrive damaged, keep the packaging where possible and send clear photographs of the package and affected items. Delivery-related claims may require information for the courier or delivery provider.
5. Resolution
After review, an appropriate resolution may include correction, reprint, replacement, account credit, partial refund or refund, depending on the nature and extent of the issue. A specific remedy is not guaranteed until the claim has been assessed.
6. Minor Variations
Minor variations in colour, trimming, cutting, registration, material texture, finishing or dimensions can occur in print production. Reasonable tolerances and differences between screen colour and printed colour are not automatically treated as defects.
7. Return Authorization
Do not send goods back without first contacting Spark Print. If physical return is required for inspection or replacement, return instructions will be provided after the issue is reviewed.
8. Refund Method
Where a refund is approved, it will normally be processed using an appropriate payment method agreed for the order. Processing time can depend on banks, payment gateways or other payment providers.
9. Statutory Rights
This policy does not limit rights or remedies that cannot legally be excluded under applicable law.
10. Contact
For a return, reprint or refund query, contact +91 81781 58275 or sparkprintnoida@gmail.com with your order details and supporting photographs.
Need clarification?
Call or WhatsApp +91 81781 58275 or email sparkprintnoida@gmail.com. Business hours: Monday–Saturday 10:00 AM–8:00 PM, Sunday 11:00 AM–6:00 PM.